GORANPHARMA has a NO REFUND policy. Exchange is possible when Buyer will bear shipping cost of both ways (Return cost and resending by seller).

If a product purchased is defective or not to Buyer’s satisfaction, or received the wrong product then Buyer can return the product in its original condition within 7 days of receipt, to the following address:

In such event, Company shall provide Buyer a credit for other purchases from the Site (less shipping and handling charges incurred).

You cannot open the box without making the payment at the time of delivery. If the product is open, do not accept the order.